Help guide

Ok, we take it, you have entered this section seeking for help. Now we direct to you to explain carefully how we work, from the moment you contact us until your miniatures are ready to go home. For us, it is very important to tell you the whole process properly so you don’t t get lost down the road.

1.- Contact us

First of all, we need you to get in touch with us through your favorite channel: you can fill out our enquiry form for a quote, send us an email...  or send us a WhatsApp!

Tell us what services you require and any specific information that you think is important for us to know. If you need advice about the scheme, or anything else we are at your disposal. From there, we prepare a final budget, which we send you shortly for your reply in order to make the project go ahead or not. Say no to ghosting, answer if you want to continue or not!

2.- Receive the budget

It’s up to you hands. Do you accept it? Well, we move on to the payment of a 50% deposit or, if you prefer, you can make a payment in three parts of 33% each. It is necessary to emphasize that, on average, it takes about six or seven weeks from when you commission the project until we finish it. If you choose to do it in two installments, the last payment will be paid at this time. If you opt for the 3 payments, it will be one when booking, another halfway through and, finally, at the end.

3.- Specs sheet

After receiving your first payment, we will send you an instruction sheet, in which you will give us a detailed explanation about the entire project, in order to document it and make our work easier. Remember that we have many commissions and many schemes in mind! In case you have any questions when filling it in, you are just one WhatsApp away from us.

4.- the minis arrive

It's time to receive the miniatures. We can take care of buying them, but if, on the other hand, the figures are in your house, we will agree on a day to pick them up like Glovo, you know. We collect door-to-door throughout Europe, keep in mind that detail!

5.- Let’s do it

Once its turn is reached, we awarded it a team of painters who will be in charge of that project in particular. We will send you a mini sample (a complete photo gallery) so that you can see the final result and finish validating the initial idea; Determine us if we are going on the right way or make the changes you want to the scheme. After you give us your approval, we will keep you updated on the progress on a daily basis, so you will be fully up-to-date on all the information concerning your miniatures. The idea is that we get a chance to provide advice to you and comment any questions or issues that may arise during the process. It is all about ongoing feedback.

6.- Project completed

Finally, we are done, so what’s next? Well, the project is not exempt from going through a quality control, where we analyze that miniatures have met established standards. Everything will be more than reviewed. It’s time to showcase! With a multitude of photos and videos of the project so that you can confirm if they’re according to your wishes. If so, final payment will be done and your miniatures will go straight to where you have tell us. That’s it!

Anyway, if you need to resolve any doubts or questions or just want more information, do not hesitate to write to us, we will be happy to help you!

Help guide

Ok, we take it, you have entered this section seeking for help. Now we direct to you to explain carefully how we work, from the moment you contact us until your miniatures are ready to go home. For us, it is very important to tell you the whole process properly so you don’t t get lost down the road.

1.- Contact us

First of all, we need you to get in touch with us through your favorite channel: you can fill out our enquiry form for a quote, send us an email...  or send us a WhatsApp!

Tell us what services you require and any specific information that you think is important for us to know. If you need advice about the scheme, or anything else we are at your disposal. From there, we prepare a final budget, which we send you shortly for your reply in order to make the project go ahead or not. Say no to ghosting, answer if you want to continue or not!

2.- Receive the budget

It’s up to you hands. Do you accept it? Well, we move on to the payment of a 50% deposit or, if you prefer, you can make a payment in three parts of 33% each. It is necessary to emphasize that, on average, it takes about six or seven weeks from when you commission the project until we finish it. If you choose to do it in two installments, the last payment will be paid at this time. If you opt for the 3 payments, it will be one when booking, another halfway through and, finally, at the end.

3.- Specs sheet

After receiving your first payment, we will send you an instruction sheet, in which you will give us a detailed explanation about the entire project, in order to document it and make our work easier. Remember that we have many commissions and many schemes in mind! In case you have any questions when filling it in, you are just one WhatsApp away from us.

4.- the minis arrive

It's time to receive the miniatures. We can take care of buying them, but if, on the other hand, the figures are in your house, we will agree on a day to pick them up like Glovo, you know. We collect door-to-door throughout Europe, keep in mind that detail!

5.- Let’s do it

Once its turn is reached, we awarded it a team of painters who will be in charge of that project in particular. We will send you a mini sample (a complete photo gallery) so that you can see the final result and finish validating the initial idea; Determine us if we are going on the right way or make the changes you want to the scheme. After you give us your approval, we will keep you updated on the progress on a daily basis, so you will be fully up-to-date on all the information concerning your miniatures. The idea is that we get a chance to provide advice to you and comment any questions or issues that may arise during the process. It is all about ongoing feedback.

6.- Project completed

Finally, we are done, so what’s next? Well, the project is not exempt from going through a quality control, where we analyze that miniatures have met established standards. Everything will be more than reviewed. It’s time to showcase! With a multitude of photos and videos of the project so that you can confirm if they’re according to your wishes. If so, final payment will be done and your miniatures will go straight to where you have tell us. That’s it!

Anyway, if you need to resolve any doubts or questions or just want more information, do not hesitate to write to us, we will be happy to help you!

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